Homespun Naturals, Inc.
195 Bobcat Court
Forsyth, MO 65653
Phone: 417-546-4241
195 Bobcat Court
Forsyth, MO 65653
Phone: 417-546-4241
R
Click here to email us: info@homespunnaturals.com
HN
Company Policy
Our Company Policy
We enjoy excellent relations with our customers. We ask that all new customers understand our company policy. Please read it carefully. By purchasing our products, you agree to abide by our policies. If there are any problems at all with your order, you must contact us within 48 hours of the receipt of your order. You may email us at info@homespunnaturals.com or call us at 417-546-4241. We will work with you to correct the matter.
Returns:
We will accept returns only on defective items and only within 5 days of receipt of the items. We will have to examine the items to determine whether they are defective. No returns are allowed without prior authorization or 5 days after receipt of order.
Once our products leave our facilities, we cannot guarantee their purity. They are cosmetics and cannot be resold. In the event of a defective item, please call us and we'll arrange to send a replacement as soon as we receive the defective item from you.
Shipping:
Shipping is a flat-fee $4.95 per order. We generally ship via UPS Ground or US Priority Mail however we will expedite shipping if you require it. You may choose 2nd Day Air, Overnight or 3rd Day. These options do cost you more, however, so it pays to anticipate your needs and order early. You will receive a notice from US Mail or UPS when your order is shipped, so you will have your package tracking information.
Damaged Products, Restocking Fees and Unauthorized Returns:
For items damaged in shipment, you must save the box, the damaged items and packing materials and contact UPS at 1-800-742-5877 immediately to file a claim for damage. You must contact us within 48 hours of finding the damage so we have a record of your claim. UPS will have to inspect the damaged goods as well as the box and packing materials in order to start the claims process. You must let us know about any damage within 48 hours and we will be happy to assist you with the claim process.
There will be no refunds issued on unauthorized returns. Please make your selections carefully and contact us with any questions you may have prior to placing your order. By purchasing our products, you agree to abide by our policies.
Our Policy Regarding Payment by Check:
For those paying by check, we will not ship your order until your check has cleared our bank, usually in 7-10 days. To expedite your order, you may elect to send a Money Order or use your credit card. In the event of a returned check, we may charge a $25.00 fee. For those who place orders with us and choose to use a credit card, we have a secure shopping cart. We do not store your credit information on our computer. It is stored offline in our files, which are completely confidential. If you have any other questions regarding our company policies, please be sure to e-mail us at info@homespunnaturals.com
Verification Code:
Credit card processors are more aware than ever of security issues. For your protection, card processors are now asking for a "V-Code" or Verification Code which is located on the back of your credit card. You must include this number with your order's payment information or shipment of your order will be delayed.
Privacy Issues:
Privacy Issues are becoming more important to people all the time. We all hate to have our privacy invaded by unwanted calls from telemarketers. I'm sure nobody enjoys receiving dozens of offers for credit cards every month, knowing your private credit files have been accessed by any company with the money to spend on mailing lists.
I know when I cruise around on the Internet, I like to keep my privacy. Like so many people, I don't approve of companies placing an electronic cookie on my computer for their convenience. They collect personal information, including my e-mail address. Next thing I know, I'm getting e-mail from all kinds of related websites. Why? The company I visited sold my e-mail address and other personal information to some other companies. Result? Spam! Is this innocent? I doubt it. Maybe you feel the same way.
So, what is our company policy concerning your privacy? We do not collect any information about you during your visit. We do have a site meter, but it does not track individuals or collect personal information. It collects information on what kind of browsers our visitors use, where they were referred from, and how long they visited. We do not collect your e-mail address, your name or anything else that would identify you. You are free to look around at your leisure and be totally anonymous, as you should be. How many people like to have a salesperson hanging over their shoulders while they are shopping, reading labels, etc? Not too many, I would guess.
If you do choose to place an order or send us an e-mail, we will not send you any spam. You will never get any unsolicited e-mail or snail mail from us. We will never sell your name or any other information about you to any other companies.
For any other questions about our return policy, payment by check or privacy policy, please contact us at info@homespunnaturals.com.
We enjoy excellent relations with our customers. We ask that all new customers understand our company policy. Please read it carefully. By purchasing our products, you agree to abide by our policies. If there are any problems at all with your order, you must contact us within 48 hours of the receipt of your order. You may email us at info@homespunnaturals.com or call us at 417-546-4241. We will work with you to correct the matter.
Returns:
We will accept returns only on defective items and only within 5 days of receipt of the items. We will have to examine the items to determine whether they are defective. No returns are allowed without prior authorization or 5 days after receipt of order.
Once our products leave our facilities, we cannot guarantee their purity. They are cosmetics and cannot be resold. In the event of a defective item, please call us and we'll arrange to send a replacement as soon as we receive the defective item from you.
Shipping:
Shipping is a flat-fee $4.95 per order. We generally ship via UPS Ground or US Priority Mail however we will expedite shipping if you require it. You may choose 2nd Day Air, Overnight or 3rd Day. These options do cost you more, however, so it pays to anticipate your needs and order early. You will receive a notice from US Mail or UPS when your order is shipped, so you will have your package tracking information.
Damaged Products, Restocking Fees and Unauthorized Returns:
For items damaged in shipment, you must save the box, the damaged items and packing materials and contact UPS at 1-800-742-5877 immediately to file a claim for damage. You must contact us within 48 hours of finding the damage so we have a record of your claim. UPS will have to inspect the damaged goods as well as the box and packing materials in order to start the claims process. You must let us know about any damage within 48 hours and we will be happy to assist you with the claim process.
There will be no refunds issued on unauthorized returns. Please make your selections carefully and contact us with any questions you may have prior to placing your order. By purchasing our products, you agree to abide by our policies.
Our Policy Regarding Payment by Check:
For those paying by check, we will not ship your order until your check has cleared our bank, usually in 7-10 days. To expedite your order, you may elect to send a Money Order or use your credit card. In the event of a returned check, we may charge a $25.00 fee. For those who place orders with us and choose to use a credit card, we have a secure shopping cart. We do not store your credit information on our computer. It is stored offline in our files, which are completely confidential. If you have any other questions regarding our company policies, please be sure to e-mail us at info@homespunnaturals.com
Verification Code:
Credit card processors are more aware than ever of security issues. For your protection, card processors are now asking for a "V-Code" or Verification Code which is located on the back of your credit card. You must include this number with your order's payment information or shipment of your order will be delayed.
Privacy Issues:
Privacy Issues are becoming more important to people all the time. We all hate to have our privacy invaded by unwanted calls from telemarketers. I'm sure nobody enjoys receiving dozens of offers for credit cards every month, knowing your private credit files have been accessed by any company with the money to spend on mailing lists.
I know when I cruise around on the Internet, I like to keep my privacy. Like so many people, I don't approve of companies placing an electronic cookie on my computer for their convenience. They collect personal information, including my e-mail address. Next thing I know, I'm getting e-mail from all kinds of related websites. Why? The company I visited sold my e-mail address and other personal information to some other companies. Result? Spam! Is this innocent? I doubt it. Maybe you feel the same way.
So, what is our company policy concerning your privacy? We do not collect any information about you during your visit. We do have a site meter, but it does not track individuals or collect personal information. It collects information on what kind of browsers our visitors use, where they were referred from, and how long they visited. We do not collect your e-mail address, your name or anything else that would identify you. You are free to look around at your leisure and be totally anonymous, as you should be. How many people like to have a salesperson hanging over their shoulders while they are shopping, reading labels, etc? Not too many, I would guess.
If you do choose to place an order or send us an e-mail, we will not send you any spam. You will never get any unsolicited e-mail or snail mail from us. We will never sell your name or any other information about you to any other companies.
For any other questions about our return policy, payment by check or privacy policy, please contact us at info@homespunnaturals.com.
Homespun Naturals, Inc. is a Federally-Registered Trademark of Homespun Naturals Soapmaking, Inc.
All Rights Reserved 1999-2010
All Rights Reserved 1999-2010